If you’re working from home, you need the right remote access software to support you. For example, you might need to access company resources and content while working remotely, or remote desktop software could be your best bet to provide customer tech support.
Remote access software is perfect for quick, remote connections between devices. It forges a remote link between machines, allowing users to control other devices, provide administrative support, and access data and files remotely. The best options will create reliable, secure connections, and preferably for a reasonable price.
What is the best remote access software right now?
The best remote access software solution on the market today is Splashtop. This multi-platform option is suitable for individuals and businesses alike and comes with a huge selection of functions and security controls. A trial is available, and plans begin at $5 per month. I would recommend the Pro package for most users at $8.25 per month.
Alternatively, another fantastic option is Zoho Assist, a consistently affordable solution for remote support and unattended access tasks, with subscriptions beginning for $10 per month on a tech support plan.
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I have compiled a list of my top recommendations for remote access software based on ZDNET authors’ extensive testing, research into customer experiences, and personal use. Read on to explore the rest of my top picks.
The best remote access software in 2025
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Splashtop is my top recommendation for remote access software.
Why we like it: Splashtop has a vast array of useful features for remote system management. Packaged in a user-friendly interface, you can manage remote teams, file transfers, remote printing, choose remote wake and reboot options, share desktops, set up session security, and more.
You will need to jump through a few security hoops, however, when you set up, which is entirely understandable when you consider the type of software this is. For example, you will need to set a strong password, and new devices will receive an authentication link via email.
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To set up a basic remote link, you only need to download the Splashtop Manager and click “Add Computer.” You will then be provided with a link to the target system that needs to be accessed.
Who it’s for: Considering its user-friendly interface and vast array of features, I consider it suitable for small and large businesses alike, making it one of my top choices for remote access software overall.
Splashtop provides a trial and a range of subscriptions. When deciding on your plan, you will need to pick between a package for remote desktop and access or remote IT and support. This all depends on the features most important to you. The cheapest option is remote work and access Solo, billed annually at $60, or $5 per month. A remote IT support package, SOS, is available for $22 per month.
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Add-ons are also available, including endpoint management and screen mirroring software.
Who should look elsewhere: While some customers note that pricing and subscriptions could be streamlined and made easier to understand, many applaud Splashtop’s reliable and solid service. It’s one of the best remote access services out there, but if you need a free plan beyond a limited trial, you will need to look elsewhere.
Splashtop features: User-friendly | Remote recording | Unattended setups | Drag-and drop file transfers | Printing | 2FA | Multi-platform | Click-and-drag file management | Free trial available
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Zoho Assist is a great remote access software solution if you want an affordable option with cheap plans.
Why we like it: It’s very easy to initially set up, requiring little more than your credentials and a verification email.
Zoho’s dashboard contains a wealth of helpful information and graphics, allowing users to track their monitoring sessions and manage data privacy. Different tabs organize options for user groups, customers, and contacts, unattended access, security, and compliance.
Furthermore, the platform can be integrated with many third-party apps including Slack, Zendesk, Jira, and Freshdesk, which will be helpful for technical support professionals.
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However, in my opinion, the user interface is cluttered and could use streamlining, so it might take a while to become familiar with the layout.
Who it’s for: Customers looking for affordable remote access software suitable for use with third-party apps.
You can take advantage of Zoho Assist’s free trial before committing to a plan, and you don’t need to provide payment card details. Pricing is easy to understand and begins at $10 per month for technical support uses or the same price for unattended access purposes. Professional and enterprise plans are available.
Who should look elsewhere: Customer feedback indicates that many are happy with the price point, but there are reports that indicate support needs improvement. If you think you might need rapid, ongoing support, this may not be the right solution.
Zoho Assist features: Useful session metrics | Unattended access | File transfers | Voice chat | Mobile device support | Slack, Jira, Zendesk integration | Advanced security settings | MFA | 15-day free trial
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RemotePC HelpDesk is one of RemotePC’s offerings best suited to helpdesk operations.
Why we like it: The software’s user interface is clean and uncluttered, and the HelpDesk bolt-on to the standard RemotePC service can be accessed via a browser or a desktop application. You can navigate between technician and group lists, contacts, session histories, remote access tools, and invite or schedule customers for assistance.
RemotePC is an affordable option with especially cheap plans for new customers. In total, five plans are available, ranging from an individual consumer license to enterprise subscriptions, with the cheapest being $22.12 for the first year for one licensed device.
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If you want HelpDesk, you will pay $9.95 for the first year, although this will jump after the promotional period ends. A free seven-day trial is also available for both setups.
Who it’s for: Compatible with Windows, macOS, and Linux, RemotePC HelpDesk should be on your radar if you’re looking for a solution suitable for helpdesk purposes.
Who should look elsewhere: User reviews are a mixed bag, with some saying that while the software is relatively good, there are issues with connections and customer support, which may not make it the right choice for unattended access or anyone who feels they will need ongoing support.
RemotePC HelpDesk features: Web access | Remote chat, mic | Screen sharing | File transfers, printing | Always-on remote access | Windows, macOS, Linux compatible | Free trial
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AnyDesk is a well-known brand in the remote desktop software space, although its use might now be limited to specific cases.
Why we like it: This is a fair solution for unattended access purposes.
Features of this lightweight client include remote device management, single sign-on (SSO) and two-factor authentication (2FA), identity and access management (IAM), session logging, screen recording, chat, and a collaborative whiteboard feature. You can also customize the remote desktop software client with your own branding.
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It is compatible with most popular platforms, including Windows, macOS, Android, iOS, and Linux.
Who it’s for: This solution is best suited for small businesses or those looking for a solution focused on unattended access.
Who should look elsewhere: You should look elsewhere if monthly pricing is of concern.
This service is expensive. Plans begin at $22.90 per month on an individual subscription with support for three login devices. However, the basic plan does include mobile support, TCP tunneling, and an upper limit of 100 unattended devices.
Many customers are happy with the software, but price increases and reports of increasing service restrictions are unpopular.
Watch out if you receive unexpected security audit requests, as cybercriminals are weaponizing the software in a fresh wave of remote access scams.
AnyDesk features: Desktop sharing | Client customization | Multi-platform | Unattended access | Mobile device support | Group policies | Free trial
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TeamViewer should be on your radar if you need a free solution for casual, personal use.
Why we like it: I use TeamViewer to assist an elderly relative on a fairly frequent basis, and I have no complaints about its free version.
Sure, it’s a bit dated, it’s not the fastest solution out there, and it doesn’t have all of the advanced features of competing companies — still, it fills a need in the market for individuals who need reliable remote desktop software for occasional use.
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Alternatively, business plans are available for multiple concurrent connections, unattended devices, phone support in 33 languages, and integration add-ons including an AI-based session insight generator. It is also possible to integrate TeamViewer with services including ServiceNow, Freshworks, Zendesk, and Jamf.
Who it’s for: Many long-term customers say that the software simply works and comes in handy for casual remote activities, although some note that it can be slow to connect.
Who should look elsewhere: While TeamViewer has business plans available, if you need advanced features, you may want to check out my other recommendations.
TeamViewer features: User-friendly UI | Multi-platform | Session sharing codes | Remote scripting | Business plans available | Mobile support | AI insights | Free version
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|
Remote access software |
Price |
Best for individual/business use? |
Mobile-friendly? |
2FA/MFA/SSO? |
Free trial? |
|
Splashtop |
$5 per month ($60 annually)+ |
Both |
Yes |
Yes |
Yes |
|
Zoho Assist |
$10 per month+ |
Business |
Yes |
Yes |
Yes |
|
RemotePC, HelpDesk |
$9.95 per year+ |
Both |
x |
Yes |
Yes |
|
AnyDesk |
$22.90 per month+ |
Business |
Yes |
Yes |
Yes |
|
TeamViewer |
Free or $24.90 per month+ |
Individual |
Reasonably |
Yes |
Free version |
|
Choose this remote desktop software… |
If you want… |
|
Splashtop |
The best remote desktop software overall. Splashtop is a one-size-fits-most solution with multi-platform support and a range of security and pricing options. Whether you need to provide tech support or to access your work machine remotely, there’s a plan here for you. |
|
Zoho Assist |
An affordable solution for remote assistance or unattended access. Zoho Assist is best suited for business use, unless you are a solo technician and two concurrent sessions are enough. This cloud option gives you access to remote devices on demand. |
|
RemotePC |
A solution with a useful HelpDesk extension. If you need a clean, helpful user interface for remote assistance purposes, RemotePC might be for you. It’s fast and offers mobile support. |
|
AnyDesk |
A service suitable for small businesses. It’s expensive, but the features on offer for business users might be appealing, especially regarding unattended access options. Cloud or on-premise setups are available. |
|
TeamViewer |
The best free remote desktop software for individual use. Sure, it doesn’t have all of the advanced features of its competitors, but for casual users, TeamViewer has everything you need. |
Remote access software enables you to remotely control another machine, access files, and perform tasks without requiring physical access to a device such as a PC.
Typically, most remote access software solutions are enabled through the cloud, although they can also be utilized in local area networks. Businesses will often adopt a remote access solution when not everyone is in office, or they want to allow employees to access corporate networks and resources while they are working in the field. Consumers such as I also use remote access software to help out family members.
Choosing the right remote access and desktop software, especially if you plan to use it for work and productivity purposes, can be a tough decision. Consider the factors below to make the best choice for you.
- Security and safety: Your security and safety must be paramount when you are deciding on remote desktop software. If you choose a solution from an unknown or untrustworthy provider, you could end up accidentally compromising your machine and data or installing malware instead.
- Purpose: What do you need remote access software for? Occasionally helping out an elderly relative or full-time work and tech support? Consider the reasons and choose the right software to suit you.
- User interface: Ensure you choose a solution with a user interface that appeals to you. A simple, clean look or a more detailed interface displaying all manner of functions — it’s your choice.
- Third-party integrations: If you want to integrate your remote access software solution with third-party software such as Slack, take note of whether or not such compatibility is available. This might end up saving you frustration and annoyance further down the line.
- Free versions: Do you want a free option? Research the limits and strings attached. If you’re only looking to use remote access software casually, a free solution might be enough, but if you are looking to launch or run a business with a remote access component, you will need to go beyond free options.
- Cost: If you’re happy to pay for remote desktop software, consider how much and when. Keep in mind that prices may increase after your first year as a new customer, and if you opt for monthly subscriptions, you will pay more than you would otherwise on annual, upfront plans.
In compiling my recommendations for the best remote access software solutions, I researched and examined third-party reviews and opinions from security experts. I also considered the ZDNET team’s hands-on experience and knowledge of the security risks associated with some solutions.
When selecting the best remote access software solutions, these are some of the most critical factors that determine the best options for consumers and businesses:
- Paid, free options: While paid plans are generally better for businesses, I have investigated free and paid plans to suit as many users as possible.
- Security: Security is extremely important when you are looking for a new remote access software solution. I only included vendors with a clean track record and a reasonably transparent approach to security and patch updates.
- Rapid file transfers: File transfers are commonly performed through remote access software, so I ensured our recommendations are known for seamless, quick file exchanges.
- Multi-platform: I have included a range of options suitable for desktop, mobile, and browser-based use. It’s important that remote desktop software is flexible.
- Third-party integrations: To boost productivity, I like to see a range of third-party integrations offered to subscribers.
- Advanced features: I like to see features on offer beyond a connection from machine to machine. Voice or text chat options, for example, can be extremely useful if you’re using remote access software for tech support.
- Customer feedback: It’s crucial that customers, overall, have a good experience with a remote access solution. While I understand that sometimes errors or security issues occur, I focused on vendors with long-standing reputations and positive customer reviews.
- Customer support: Where possible, I prefer that remote access software providers operate multiple channels and means for customers to receive support.
- CISA has revealed that cybercriminals have exploited unpatched SimpleHelp Remote Monitoring and Management (RMM) software vulnerabilities to steal customer data.
- Google’s threat research team has exposed the activities of a group recorded as UNC6148, which is targeting fully patched end-of-life SonicWall Secure Mobile Access (SMA) 100 series appliances.
Generally, yes, but only if proper security controls and measures are taken. Remote access software should be disabled when it is not in use, and you should always opt for a provider known for taking the security of its users and customers seriously, with frequent patch updates and audits. You should also consider using a VPN with remote access software for an additional layer of security.
No, it is far easier to use remote access software than you may think. TeamViewer, for example, only requires a download, installation, and then the exchange of keys or permissions to forge a connection between two systems. Legitimate tech support teams will often use remote access software to resolve problems, and it takes no more than a few minutes to launch and enable.
Yes. In fact, sometimes you may be required to use a VPN with remote access software, such as when you are trying to access resources or systems belonging to your employer. You may also be required to use a VPN to change your location prior to launching this software. While remote access software builds the bridge between two devices, VPNs utilize encryption to create a more secure tunnel.
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You should not leave remote access software open and running when not in use. While our recommendations are all trustworthy and secure, it is simply a good security practice to keep apps and software that permit remote access closed when you do not need them.
Not always, but there can be telltale signs. For example, if you suspect someone is tampering with your machine while you’re sitting there, you may notice unexpected mouse or pointer movements, files opening and closing, or command prompts. If you suspect your PC is compromised, cut off its internet access immediately.
Unfortunately, yes. Remote access software provides quick access to another machine, and cybercriminals are known for abusing these services in their scams.
For example, scammers tell their victims their PC is compromised with a virus and then lure their target into downloading a remote desktop solution so they can “fix” their machines for them. There are also plenty of Trojans and other forms of malware out there that include remote access modules.
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You should never give remote access software details or access to anyone you don’t personally know and trust — and never to a cold caller.
Alternative remote access software to consider
- In ZDNET’s July update, we performed various editorial updates and changes.
- In ZDNET’s May update, we made guide layout changes and updated our top picks with the latest news and pricing.
